> ## Documentation Index
> Fetch the complete documentation index at: https://docs.valiyou.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forgot Password

> Reset your password if you cannot log in

<Frame>
  <img src="https://mintcdn.com/valiyou/nwk1lbzpRCFA9rT4/images/authentication/valiyou.com_invite_3f3d0e3e-c69c-4695-8a8b-da2740ad08ad(iPad%20Pro).png?fit=max&auto=format&n=nwk1lbzpRCFA9rT4&q=85&s=1e975e4705e67282a7de9bcdaf2eb724" alt="Forgot Password Page" width="2732" height="2048" data-path="images/authentication/valiyou.com_invite_3f3d0e3e-c69c-4695-8a8b-da2740ad08ad(iPad Pro).png" />
</Frame>

Request a password reset link if you've forgotten your Valiyou password.

## Password Reset Process

### Step 1: Request Reset

1. Go to [login page](https://valiyou.com/auth/login)
2. Click **"Forgot your password?"** link
3. Enter your **email address**
4. Complete reCAPTCHA verification
5. Click **"Send reset link"**
6. See confirmation: **"Check your email"**

### Step 2: Check Email

1. Open email from **Valiyou** (`support@valiyou.com`)
2. Subject: **"Reset your password for Valiyou"**
3. Email contains:
   * Reset password button
   * Backup link (manual copy)
   * Expiration notice (24 hours)
   * Support contact

<Info>
  **Email Arrival**: Should arrive within 1-2 minutes. Check spam folder if not received.
</Info>

### Step 3: Reset Password

1. Click **"Reset Password"** button in email
2. Redirected to reset password page
3. Enter new password (minimum 8 characters)
4. Confirm new password (must match)
5. Click **"Reset Password"**
6. See success message
7. Automatically redirected to login page

### Step 4: Log In

1. Use your email and **new password**
2. Access your account normally

<Tip>
  **Password Manager**: Save your new password in a password manager for future access.
</Tip>

## Troubleshooting

### Email Not Received

**Common Causes**:

1. **Spam folder** - Check junk/spam folders
2. **Wrong email** - Verify email address
3. **Delay** - Can take 1-5 minutes
4. **Email filters** - Aggressive spam filtering

**Solutions**:

1. Check spam/junk folders
2. Wait 5-10 minutes
3. Add `support@valiyou.com` to contacts
4. Try resending reset request
5. Contact support if still not received

### Account Not Found

**Error**: "No account found with this email address"

**Causes**:

* Typo in email address
* Signed up with different email
* Signed up with social provider
* Never created account

**Solutions**:

* Verify email spelling
* Try alternative email addresses
* Use social login if you signed up that way
* Create new account if needed

### Reset Link Expired

**Error**: "Password reset link has expired"

**Cause**: More than 24 hours passed since requesting reset

**Solution**:

1. Return to forgot password page
2. Request new reset link
3. Use link within 24 hours

<Warning>
  **Time Limit**: Reset links are valid for 24 hours only. Request new link if expired.
</Warning>

### Link Already Used

**Error**: "This password reset link has already been used"

**Cause**: Password was already reset with this link

**Solutions**:

* Try logging in with new password
* Request new reset link if still can't access

### Invalid Link

**Error**: "Invalid password reset link"

**Causes**:

* Link corrupted by email client
* Incomplete URL copied
* Link tampered with

**Solutions**:

1. Click link directly from email (don't copy-paste)
2. If copying, ensure full URL is copied
3. Request new reset link

### Password Too Weak

**Error**: "Password must be at least 8 characters"

**Solution**: Create password with minimum 8 characters, mixing letters, numbers, and symbols.

### Passwords Don't Match

**Error**: "Passwords do not match"

**Cause**: New password and confirmation don't match exactly

**Solution**:

* Ensure both fields contain identical password
* Check for extra spaces
* Verify caps lock is not on

## Social Login Users

<Note>
  **No Password Needed**: If you signed up with Google, LinkedIn, Microsoft, or Salesforce, you don't have a password. Use social login instead.
</Note>

If you always use social login:

* **No password to reset** ✅
* Use same provider to log in
* Cannot set custom password
* Provider manages authentication

To set a password for social account:

1. Log in with social provider
2. Go to [Profile Settings](/platform/user-profile)
3. Set password (feature coming soon)

## Security Features

### Rate Limiting

* **Limit**: 5 reset requests per hour
* **Protection**: Prevents abuse and brute force
* **Error**: "Too many reset attempts. Try again later."
* **Wait time**: 1 hour before retry

### Link Security

* **Unique token**: Each link is single-use
* **Time-limited**: Expires after 24 hours
* **Encrypted**: Secure HTTPS transmission
* **No reuse**: Used links cannot be reused

### Email Validation

* **reCAPTCHA v3**: Bot protection
* **Email format**: Validates proper format
* **Account check**: Verifies account exists
* **Audit log**: All requests logged

## Password Best Practices

### Strong Password Requirements

Create passwords that meet these criteria:

* **Minimum**: 8 characters
* **Recommended**: 12+ characters
* **Mix**: Letters, numbers, symbols
* **Avoid**: Common words, personal info
* **Unique**: Different for each service

**Strong Password Examples**:

* ✅ `Vali!You2025Rocks`
* ✅ `Sp0ns0r$hipTrack!ng`
* ❌ `password123` (too common)
* ❌ `valiyou` (too short)

<Tip>
  **Password Managers**: Use tools like 1Password, LastPass, or Bitwarden to generate and store strong passwords.
</Tip>

### What to Avoid

Don't use passwords containing:

* Your name or email
* Company name
* Simple patterns (12345, qwerty)
* Dictionary words
* Publicly known information

## Multiple Reset Attempts

If you've requested multiple resets:

1. **Use latest email** - Only most recent link works
2. **Previous links invalid** - Older links are automatically cancelled
3. **Wait for email** - Don't spam reset button
4. **One at a time** - Complete one reset before requesting another

## Account Recovery

If you cannot access your email:

1. **Alternative email**: Contact support to update email address
2. **Verification**: Provide account details for identity verification
3. **Security questions**: May be required for recovery
4. **Manual process**: Support team assists with recovery

<Warning>
  **No Email Access**: Without email access, account recovery is complex. Keep email accounts secure and accessible.
</Warning>

## Prevention Tips

### Avoid Future Lockouts

* **Save password**: Use password manager
* **Keep email accessible**: Maintain email account access
* **Update email**: Change email in profile if switching accounts
* **Multiple logins**: Set up social login as backup
* **Security**: Enable 2FA when available (coming soon)

## Next Steps

<CardGroup cols={2}>
  <Card title="Reset Password" icon="key" href="/authentication/reset-password">
    Complete password reset with email link
  </Card>

  <Card title="Login" icon="arrow-right-to-bracket" href="/authentication/login">
    After reset, sign in with new password
  </Card>

  <Card title="Profile Security" icon="shield" href="/platform/user-profile">
    Update password and security settings
  </Card>

  <Card title="Support" icon="life-ring" href="/trust-security/trust-center">
    Contact support for account recovery
  </Card>
</CardGroup>