> ## Documentation Index > Fetch the complete documentation index at: https://docs.valiyou.com/llms.txt > Use this file to discover all available pages before exploring further. # Verify Email > Confirm your email address to activate your account Check Email Page Email verification confirms your email address and activates your Valiyou account. ## Verification Process ### After Sign Up 1. Complete sign-up form 2. See **"Check your email"** confirmation page 3. Open email from **Valiyou** (`support@valiyou.com`) 4. Subject: **"Verify your email address for Valiyou"** 5. Click **"Verify Email"** button 6. Redirected to Valiyou with confirmed account 7. Ready to log in Verification Email **Verification Link**: Valid for 24 hours. Request new email if expired. ### What the Email Contains The verification email includes: * **Your email address** - Confirms recipient * **Verify button** - One-click verification * **Backup link** - Manual copy-paste option * **Expiration notice** - 24-hour validity * **Support contact** - Help if issues arise **Phishing Protection**: Verify sender is `support@valiyou.com`. Never click suspicious verification links. ## Verification States ### Already Verified **Page**: "Check your email" **When Shown**: * Just completed sign-up * Waiting for verification * Haven't clicked verification link yet **Action**: Check your inbox and click the verification link. ### Successfully Verified **Page**: Automatically redirected to login **When Shown**: * Clicked verification link * Email confirmed successfully * Account activated **Action**: Log in with your credentials. ### Verification Expired **Error**: "Verification link has expired" **When Shown**: * More than 24 hours since sign-up * Verification link no longer valid **Solution**: Contact support to request new verification email. ## Troubleshooting ### Email Not Received **Common Causes**: 1. **Spam folder** - Check junk/spam folders (most common) 2. **Wrong email** - Verify email address during sign-up 3. **Delay** - Can take 1-5 minutes to arrive 4. **Email filters** - Overly aggressive spam filters **Solutions**: 1. **Check spam** - Look in spam, junk, promotions folders 2. **Wait** - Give it 5-10 minutes 3. **Whitelist sender** - Add `support@valiyou.com` to contacts 4. **Check email** - Verify you used correct address 5. **Contact support** - Request manual verification **Prevent Spam Filtering**: Add `support@valiyou.com` to your email contacts before signing up. ### Link Already Used **Error**: "This verification link has already been used" **Cause**: Already verified your email **Solution**: Go to [login page](/authentication/login) and sign in normally. ### Invalid Link **Error**: "Invalid verification link" **Causes**: * Link corrupted (email client reformatted it) * Link incomplete (didn't copy full URL) * Link tampered with **Solutions**: 1. Click link directly from email (don't copy-paste) 2. If copying, ensure entire URL is copied 3. Contact support for new verification email ### Link Expired **Error**: "Verification link has expired" **Cause**: More than 24 hours passed since sign-up **Solution**: Contact support via [trust-center](https://valiyou.com/trust-center) to request new verification email. ### Wrong Email Address **Issue**: Signed up with wrong email, can't access inbox **Solutions**: 1. **Check all email accounts** - Verify which one you used 2. **Contact support** - Can update email address before verification 3. **Sign up again** - Create new account with correct email **Cannot Change Email**: After verification, email becomes permanent account identifier. Contact support for email changes. ## Social Sign-Up (No Verification) If you signed up with social provider (Google, LinkedIn, Microsoft, Salesforce): * **No verification needed** ✅ * Email already verified by provider * Immediate account activation * Skip verification step entirely **Instant Access**: Social sign-ups are ready to use immediately after account creation. ## Security & Privacy ### Why Verification Matters 1. **Proves ownership** - Confirms you own the email 2. **Prevents spam** - Stops fake account creation 3. **Account recovery** - Enables password reset 4. **Security** - Protects against unauthorized access 5. **Communication** - Ensures you receive important updates ### Verification Link Security * **Unique token** - Each link is single-use * **Time-limited** - Expires after 24 hours * **Encrypted** - Secure HTTPS transmission * **No password** - Never includes sensitive info ### What We Never Do * ❌ Ask for password in email * ❌ Request payment info * ❌ Include attachments * ❌ Send verification from different domains * ❌ Ask you to reply to email ## Email Provider Tips ### Gmail * Check **Spam** folder * Check **Promotions** tab * Add `support@valiyou.com` to contacts ### Outlook/Microsoft * Check **Junk Email** folder * Add sender to **Safe Senders** list * Check **Focused/Other** inbox tabs ### Yahoo * Check **Spam** folder * Add to **Contacts** * Check **Promotions** category ### Corporate Email * Contact IT if emails blocked * Request whitelist for `support@valiyou.com` * May need approval for external emails ## Manual Verification Request If you cannot find the verification email: 1. Contact support via [trust-center](https://valiyou.com/trust-center) 2. Provide: * Email address used for sign-up * Date/time of registration * Any error messages received 3. Support will manually verify or resend email **Security Check**: Support may ask security questions to verify your identity before manual verification. ## Next Steps After verification, sign in to your account Complete onboarding and explore platform Still having issues? Contact support Need to create a new account?