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Forgot Password Page
Request a password reset link if you’ve forgotten your Valiyou password.

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Password Reset Process

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Step 1: Request Reset

  1. Go to login page
  2. Click “Forgot your password?” link
  3. Enter your email address
  4. Complete reCAPTCHA verification
  5. Click “Send reset link”
  6. See confirmation: “Check your email”

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Step 2: Check Email

  1. Open email from Valiyou (support@valiyou.com)
  2. Subject: “Reset your password for Valiyou”
  3. Email contains:
    • Reset password button
    • Backup link (manual copy)
    • Expiration notice (24 hours)
    • Support contact
Email Arrival: Should arrive within 1-2 minutes. Check spam folder if not received.

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Step 3: Reset Password

  1. Click “Reset Password” button in email
  2. Redirected to reset password page
  3. Enter new password (minimum 8 characters)
  4. Confirm new password (must match)
  5. Click “Reset Password”
  6. See success message
  7. Automatically redirected to login page

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Step 4: Log In

  1. Use your email and new password
  2. Access your account normally
Password Manager: Save your new password in a password manager for future access.

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Troubleshooting

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Email Not Received

Common Causes:
  1. Spam folder - Check junk/spam folders
  2. Wrong email - Verify email address
  3. Delay - Can take 1-5 minutes
  4. Email filters - Aggressive spam filtering
Solutions:
  1. Check spam/junk folders
  2. Wait 5-10 minutes
  3. Add support@valiyou.com to contacts
  4. Try resending reset request
  5. Contact support if still not received

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Account Not Found

Error: “No account found with this email address” Causes:
  • Typo in email address
  • Signed up with different email
  • Signed up with social provider
  • Never created account
Solutions:
  • Verify email spelling
  • Try alternative email addresses
  • Use social login if you signed up that way
  • Create new account if needed
Error: “Password reset link has expired” Cause: More than 24 hours passed since requesting reset Solution:
  1. Return to forgot password page
  2. Request new reset link
  3. Use link within 24 hours
Time Limit: Reset links are valid for 24 hours only. Request new link if expired.
Error: “This password reset link has already been used” Cause: Password was already reset with this link Solutions:
  • Try logging in with new password
  • Request new reset link if still can’t access
Error: “Invalid password reset link” Causes:
  • Link corrupted by email client
  • Incomplete URL copied
  • Link tampered with
Solutions:
  1. Click link directly from email (don’t copy-paste)
  2. If copying, ensure full URL is copied
  3. Request new reset link

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Password Too Weak

Error: “Password must be at least 8 characters” Solution: Create password with minimum 8 characters, mixing letters, numbers, and symbols.

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Passwords Don’t Match

Error: “Passwords do not match” Cause: New password and confirmation don’t match exactly Solution:
  • Ensure both fields contain identical password
  • Check for extra spaces
  • Verify caps lock is not on

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Social Login Users

No Password Needed: If you signed up with Google, LinkedIn, Microsoft, or Salesforce, you don’t have a password. Use social login instead.
If you always use social login:
  • No password to reset ✅
  • Use same provider to log in
  • Cannot set custom password
  • Provider manages authentication
To set a password for social account:
  1. Log in with social provider
  2. Go to Profile Settings
  3. Set password (feature coming soon)

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Security Features

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Rate Limiting

  • Limit: 5 reset requests per hour
  • Protection: Prevents abuse and brute force
  • Error: “Too many reset attempts. Try again later.”
  • Wait time: 1 hour before retry
  • Unique token: Each link is single-use
  • Time-limited: Expires after 24 hours
  • Encrypted: Secure HTTPS transmission
  • No reuse: Used links cannot be reused

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Email Validation

  • reCAPTCHA v3: Bot protection
  • Email format: Validates proper format
  • Account check: Verifies account exists
  • Audit log: All requests logged

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Password Best Practices

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Strong Password Requirements

Create passwords that meet these criteria:
  • Minimum: 8 characters
  • Recommended: 12+ characters
  • Mix: Letters, numbers, symbols
  • Avoid: Common words, personal info
  • Unique: Different for each service
Strong Password Examples:
  • ✅ Vali!You2025Rocks
  • ✅ Sp0ns0r$hipTrack!ng
  • ❌ password123 (too common)
  • ❌ valiyou (too short)
Password Managers: Use tools like 1Password, LastPass, or Bitwarden to generate and store strong passwords.

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What to Avoid

Don’t use passwords containing:
  • Your name or email
  • Company name
  • Simple patterns (12345, qwerty)
  • Dictionary words
  • Publicly known information

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Multiple Reset Attempts

If you’ve requested multiple resets:
  1. Use latest email - Only most recent link works
  2. Previous links invalid - Older links are automatically cancelled
  3. Wait for email - Don’t spam reset button
  4. One at a time - Complete one reset before requesting another

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Account Recovery

If you cannot access your email:
  1. Alternative email: Contact support to update email address
  2. Verification: Provide account details for identity verification
  3. Security questions: May be required for recovery
  4. Manual process: Support team assists with recovery
No Email Access: Without email access, account recovery is complex. Keep email accounts secure and accessible.

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Prevention Tips

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Avoid Future Lockouts

  • Save password: Use password manager
  • Keep email accessible: Maintain email account access
  • Update email: Change email in profile if switching accounts
  • Multiple logins: Set up social login as backup
  • Security: Enable 2FA when available (coming soon)

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Next Steps

Reset Password

Complete password reset with email link

Login

After reset, sign in with new password

Profile Security

Update password and security settings

Support

Contact support for account recovery