Forgot Password

Request a password reset link if you’ve forgotten your Valiyou password.

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Password Reset Process

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Step 1: Request Reset

1. Go to login page
2. Click “Forgot your password?” link
3. Enter your email address
4. Complete reCAPTCHA verification
5. Click “Send reset link”
6. See confirmation: “Check your email”

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Step 2: Check Email

1. Open email from Valiyou (support@valiyou.com)
2. Subject: “Reset your password for Valiyou”
3. Email contains:
   • Reset password button
   • Backup link (manual copy)
   • Expiration notice (24 hours)
   • Support contact

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Step 3: Reset Password

1. Click “Reset Password” button in email
2. Redirected to reset password page
3. Enter new password (minimum 8 characters)
4. Confirm new password (must match)
5. Click “Reset Password”
6. See success message
7. Automatically redirected to login page

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Step 4: Log In

1. Use your email and new password
2. Access your account normally

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Troubleshooting

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Email Not Received

Common Causes:

1. Spam folder - Check junk/spam folders
2. Wrong email - Verify email address
3. Delay - Can take 1-5 minutes
4. Email filters - Aggressive spam filtering

Solutions:

1. Check spam/junk folders
2. Wait 5-10 minutes
3. Add support@valiyou.com to contacts
4. Try resending reset request
5. Contact support if still not received

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Account Not Found

Error: “No account found with this email address” Causes:

• Typo in email address
• Signed up with different email
• Signed up with social provider
• Never created account

Solutions:

• Verify email spelling
• Try alternative email addresses
• Use social login if you signed up that way
• Create new account if needed

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Reset Link Expired

Error: “Password reset link has expired” Cause: More than 24 hours passed since requesting reset Solution:

1. Return to forgot password page
2. Request new reset link
3. Use link within 24 hours

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Link Already Used

Error: “This password reset link has already been used” Cause: Password was already reset with this link Solutions:

• Try logging in with new password
• Request new reset link if still can’t access

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Invalid Link

Error: “Invalid password reset link” Causes:

• Link corrupted by email client
• Incomplete URL copied
• Link tampered with

Solutions:

1. Click link directly from email (don’t copy-paste)
2. If copying, ensure full URL is copied
3. Request new reset link

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Password Too Weak

Error: “Password must be at least 8 characters” Solution: Create password with minimum 8 characters, mixing letters, numbers, and symbols.

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Passwords Don’t Match

Error: “Passwords do not match” Cause: New password and confirmation don’t match exactly Solution:

• Ensure both fields contain identical password
• Check for extra spaces
• Verify caps lock is not on

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Social Login Users

If you always use social login:

• No password to reset ✅
• Use same provider to log in
• Cannot set custom password
• Provider manages authentication

To set a password for social account:

1. Log in with social provider
2. Go to Profile Settings
3. Set password (feature coming soon)

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Security Features

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Rate Limiting

• Limit: 5 reset requests per hour
• Protection: Prevents abuse and brute force
• Error: “Too many reset attempts. Try again later.”
• Wait time: 1 hour before retry

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Link Security

• Unique token: Each link is single-use
• Time-limited: Expires after 24 hours
• Encrypted: Secure HTTPS transmission
• No reuse: Used links cannot be reused

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Email Validation

• reCAPTCHA v3: Bot protection
• Email format: Validates proper format
• Account check: Verifies account exists
• Audit log: All requests logged

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Password Best Practices

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Strong Password Requirements

Create passwords that meet these criteria:

• Minimum: 8 characters
• Recommended: 12+ characters
• Mix: Letters, numbers, symbols
• Avoid: Common words, personal info
• Unique: Different for each service

Strong Password Examples:

• ✅ Vali!You2025Rocks
• ✅ Sp0ns0r$hipTrack!ng
• ❌ password123 (too common)
• ❌ valiyou (too short)

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What to Avoid

Don’t use passwords containing:

• Your name or email
• Company name
• Simple patterns (12345, qwerty)
• Dictionary words
• Publicly known information

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Multiple Reset Attempts

If you’ve requested multiple resets:

1. Use latest email - Only most recent link works
2. Previous links invalid - Older links are automatically cancelled
3. Wait for email - Don’t spam reset button
4. One at a time - Complete one reset before requesting another

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Account Recovery

If you cannot access your email:

1. Alternative email: Contact support to update email address
2. Verification: Provide account details for identity verification
3. Security questions: May be required for recovery
4. Manual process: Support team assists with recovery

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Prevention Tips

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Avoid Future Lockouts

• Save password: Use password manager
• Keep email accessible: Maintain email account access
• Update email: Change email in profile if switching accounts
• Multiple logins: Set up social login as backup
• Security: Enable 2FA when available (coming soon)

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Next Steps