Verify Email

Email verification confirms your email address and activates your Valiyou account.

​

Verification Process

​

After Sign Up

1. Complete sign-up form
2. See “Check your email” confirmation page
3. Open email from Valiyou (support@valiyou.com)
4. Subject: “Verify your email address for Valiyou”
5. Click “Verify Email” button
6. Redirected to Valiyou with confirmed account
7. Ready to log in

​

What the Email Contains

The verification email includes:

• Your email address - Confirms recipient
• Verify button - One-click verification
• Backup link - Manual copy-paste option
• Expiration notice - 24-hour validity
• Support contact - Help if issues arise

​

Verification States

​

Already Verified

Page: “Check your email” When Shown:

• Just completed sign-up
• Waiting for verification
• Haven’t clicked verification link yet

Action: Check your inbox and click the verification link.

​

Successfully Verified

Page: Automatically redirected to login When Shown:

• Clicked verification link
• Email confirmed successfully
• Account activated

Action: Log in with your credentials.

​

Verification Expired

Error: “Verification link has expired” When Shown:

• More than 24 hours since sign-up
• Verification link no longer valid

Solution: Contact support to request new verification email.

​

Troubleshooting

​

Email Not Received

Common Causes:

1. Spam folder - Check junk/spam folders (most common)
2. Wrong email - Verify email address during sign-up
3. Delay - Can take 1-5 minutes to arrive
4. Email filters - Overly aggressive spam filters

Solutions:

1. Check spam - Look in spam, junk, promotions folders
2. Wait - Give it 5-10 minutes
3. Whitelist sender - Add support@valiyou.com to contacts
4. Check email - Verify you used correct address
5. Contact support - Request manual verification

​

Link Already Used

Error: “This verification link has already been used” Cause: Already verified your email Solution: Go to login page and sign in normally.

​

Invalid Link

Error: “Invalid verification link” Causes:

• Link corrupted (email client reformatted it)
• Link incomplete (didn’t copy full URL)
• Link tampered with

Solutions:

1. Click link directly from email (don’t copy-paste)
2. If copying, ensure entire URL is copied
3. Contact support for new verification email

​

Link Expired

Error: “Verification link has expired” Cause: More than 24 hours passed since sign-up Solution: Contact support via trust-center to request new verification email.

​

Wrong Email Address

Issue: Signed up with wrong email, can’t access inbox Solutions:

1. Check all email accounts - Verify which one you used
2. Contact support - Can update email address before verification
3. Sign up again - Create new account with correct email

​

Social Sign-Up (No Verification)

If you signed up with social provider (Google, LinkedIn, Microsoft, Salesforce):

• No verification needed ✅
• Email already verified by provider
• Immediate account activation
• Skip verification step entirely

​

Security & Privacy

​

Why Verification Matters

1. Proves ownership - Confirms you own the email
2. Prevents spam - Stops fake account creation
3. Account recovery - Enables password reset
4. Security - Protects against unauthorized access
5. Communication - Ensures you receive important updates

​

Verification Link Security

• Unique token - Each link is single-use
• Time-limited - Expires after 24 hours
• Encrypted - Secure HTTPS transmission
• No password - Never includes sensitive info

​

What We Never Do

• ❌ Ask for password in email
• ❌ Request payment info
• ❌ Include attachments
• ❌ Send verification from different domains
• ❌ Ask you to reply to email

​

Email Provider Tips

​

Gmail

• Check Spam folder
• Check Promotions tab
• Add support@valiyou.com to contacts

​

Outlook/Microsoft

• Check Junk Email folder
• Add sender to Safe Senders list
• Check Focused/Other inbox tabs

​

Yahoo

• Check Spam folder
• Add to Contacts
• Check Promotions category

​

Corporate Email

• Contact IT if emails blocked
• Request whitelist for support@valiyou.com
• May need approval for external emails

​

Manual Verification Request

If you cannot find the verification email:

1. Contact support via trust-center
2. Provide:
   • Email address used for sign-up
   • Date/time of registration
   • Any error messages received
3. Support will manually verify or resend email

​

Next Steps