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Verify Email & Account Activation

Valiyou email verification confirmation page showing check your email message with instructions to click verification link for account activation
Email verification is essential for account activation and secure access to Valiyou. Confirm your email address to activate your Valiyou account and ensure secure communication for password resets, team invitations, and important updates. Our email verification process uses secure one-time links valid for 24 hours, protecting your account from unauthorized access and spam registrations.

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Verification Process

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After Sign Up

  1. Complete sign-up form
  2. See “Check your email” confirmation page
  3. Open email from Valiyou (support@valiyou.com)
  4. Subject: “Verify your email address for Valiyou”
  5. Click “Verify Email” button
  6. Redirected to Valiyou with confirmed account
  7. Ready to log in
Email verification message from Valiyou showing verify email button, backup link, and 24-hour expiration notice for account confirmation
Verification Link: Valid for 24 hours. Request new email if expired.

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What the Email Contains

The verification email includes:
  • Your email address - Confirms recipient
  • Verify button - One-click verification
  • Backup link - Manual copy-paste option
  • Expiration notice - 24-hour validity
  • Support contact - Help if issues arise
Phishing Protection: Verify sender is support@valiyou.com. Never click suspicious verification links.

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Verification States

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Already Verified

Page: “Check your email” When Shown:
  • Just completed sign-up
  • Waiting for verification
  • Haven’t clicked verification link yet
Action: Check your inbox and click the verification link.

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Successfully Verified

Page: Automatically redirected to login When Shown:
  • Clicked verification link
  • Email confirmed successfully
  • Account activated
Action: Log in with your credentials.

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Verification Expired

Error: “Verification link has expired” When Shown:
  • More than 24 hours since sign-up
  • Verification link no longer valid
Solution: Contact support to request new verification email.

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Troubleshooting

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Email Not Received

Common Causes:
  1. Spam folder - Check junk/spam folders (most common)
  2. Wrong email - Verify email address during sign-up
  3. Delay - Can take 1-5 minutes to arrive
  4. Email filters - Overly aggressive spam filters
Solutions:
  1. Check spam - Look in spam, junk, promotions folders
  2. Wait - Give it 5-10 minutes
  3. Whitelist sender - Add support@valiyou.com to contacts
  4. Check email - Verify you used correct address
  5. Contact support - Request manual verification
Prevent Spam Filtering: Add support@valiyou.com to your email contacts before signing up.
Error: “This verification link has already been used” Cause: Already verified your email Solution: Go to login page and sign in normally. Error: “Invalid verification link” Causes:
  • Link corrupted (email client reformatted it)
  • Link incomplete (didn’t copy full URL)
  • Link tampered with
Solutions:
  1. Click link directly from email (don’t copy-paste)
  2. If copying, ensure entire URL is copied
  3. Contact support for new verification email
Error: “Verification link has expired” Cause: More than 24 hours passed since sign-up Solution: Contact support via trust-center to request new verification email.

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Wrong Email Address

Issue: Signed up with wrong email, can’t access inbox Solutions:
  1. Check all email accounts - Verify which one you used
  2. Contact support - Can update email address before verification
  3. Sign up again - Create new account with correct email
Cannot Change Email: After verification, email becomes permanent account identifier. Contact support for email changes.

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Social Sign-Up (No Verification)

If you signed up with social provider (Google, LinkedIn, Microsoft, Salesforce):
  • No verification needed ✅
  • Email already verified by provider
  • Immediate account activation
  • Skip verification step entirely
Instant Access: Social sign-ups are ready to use immediately after account creation.

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Security & Privacy

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Why Verification Matters

  1. Proves ownership - Confirms you own the email
  2. Prevents spam - Stops fake account creation
  3. Account recovery - Enables password reset
  4. Security - Protects against unauthorized access
  5. Communication - Ensures you receive important updates
  • Unique token - Each link is single-use
  • Time-limited - Expires after 24 hours
  • Encrypted - Secure HTTPS transmission
  • No password - Never includes sensitive info

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What We Never Do

  • ❌ Ask for password in email
  • ❌ Request payment info
  • ❌ Include attachments
  • ❌ Send verification from different domains
  • ❌ Ask you to reply to email

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Email Provider Tips

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Gmail

  • Check Spam folder
  • Check Promotions tab
  • Add support@valiyou.com to contacts

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Outlook/Microsoft

  • Check Junk Email folder
  • Add sender to Safe Senders list
  • Check Focused/Other inbox tabs

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Yahoo

  • Check Spam folder
  • Add to Contacts
  • Check Promotions category

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Corporate Email

  • Contact IT if emails blocked
  • Request whitelist for support@valiyou.com
  • May need approval for external emails

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Manual Verification Request

If you cannot find the verification email:
  1. Contact support via trust-center
  2. Provide:
    • Email address used for sign-up
    • Date/time of registration
    • Any error messages received
  3. Support will manually verify or resend email
Security Check: Support may ask security questions to verify your identity before manual verification.

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Frequently Asked Questions

Email verification confirms you own the email address, prevents spam and fake account creation, enables secure password reset functionality, protects against unauthorized access, and ensures you receive important communication about your Valiyou account. It’s a critical security measure that activates your account.
First, check your spam, junk, or promotions folders (most common location). Wait 5-10 minutes as emails can be delayed. Verify you entered the correct email address during sign-up. Add support@valiyou.com to your contacts to prevent spam filtering. If still not received, contact support to request a new verification email.
No verification is needed for social sign-ups! If you created your account using Google, LinkedIn, Microsoft, or Salesforce, your email is already verified by that provider. You’ll have immediate account activation and can skip the verification step entirely.
If you used the wrong email and can’t access the inbox, first check all your email accounts to verify which one you used. Contact support before verification to update your email address, or create a new account with the correct email. After verification, email becomes a permanent account identifier.
Yes, Valiyou’s email verification uses multiple security measures: unique one-time tokens, 24-hour time limits, encrypted HTTPS transmission, and no sensitive information in emails. Valiyou never asks for passwords, payment information, or includes attachments in verification emails.
Corporate email systems often have aggressive spam filters or external email restrictions. Contact your IT department to whitelist support@valiyou.com, request approval for external verification emails, or check if company policies block automated emails. Your IT team can resolve most blocking issues.
Yes, if you cannot find or access your verification email, contact Valiyou support through the trust center. Provide your signup email address, registration date/time, and any error messages. Support will manually verify your account or resend the verification email after confirming your identity with security questions.

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Next Steps

Login

After verification, sign in to your account

Quick Start

Complete onboarding and explore platform

Troubleshooting

Still having issues? Contact support

Sign Up

Need to create a new account?