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Payment Methods & Secure Cards

Manage your credit card and debit card payment methods securely through Valiyou’s Stripe integration. Add new cards, update existing payment information, set default payment methods, and remove old cards with bank-level security. All payment method management happens through Stripe’s PCI DSS compliant Customer Portal for maximum payment security.

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Payment Methods Card

Displays for each payment method:
  • Card Brand Icon: Visa, Mastercard, Amex, etc.
  • Card Brand Name: “Visa”, “Mastercard”, etc.
  • Last 4 Digits: ”•••• 1234”
  • Expiration Date: “Expires 12/2025”
  • Default Badge: Blue “Default” badge if primary payment method
Actions:
  • Manage Payment Methods Button: Opens Stripe Customer Portal
    • Add new payment method
    • Remove old payment method
    • Set default payment method
    • Update card details
Empty State:
  • Message: “No payment methods found”
  • Action: “Add Payment Method” button → Opens Stripe Customer Portal
Stripe Customer Portal: All payment method management happens via Stripe’s secure portal. No card details are stored or handled by Valiyou.
Security Features:
  • Card numbers never fully displayed (only last 4 digits)
  • No card details stored in Valiyou database
  • PCI DSS compliant via Stripe
  • Secure Stripe Customer Portal for all changes

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Common Use Cases

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Updating Payment Method

  1. Navigate to Platform → Billing → Payment Methods tab
  2. Click “Manage Payment Methods” button
  3. Stripe Customer Portal opens in new window
  4. Add new card or update existing card
  5. Set new card as default (if desired)
  6. Return to Valiyou (portal auto-redirects)
  7. New payment method appears in list

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Troubleshooting

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Payment Failed

Reasons:
  • Card expired
  • Insufficient funds
  • Card blocked by bank
  • Incorrect billing details
Fix:
  • Update payment method: Payment Methods tab → Manage Payment Methods
  • Contact your bank to authorize payment
  • Verify billing details: Billing Details tab → Update Billing Details
  • Try again after fixing issue

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Frequently Asked Questions

Navigate to Platform → Billing → Payment Methods tab and click the “Manage Payment Methods” button. The Stripe Customer Portal will open in a new window where you can securely add your credit card or debit card information. After saving, return to Valiyou to see your new payment method.
Valiyou accepts all major credit cards and debit cards through Stripe integration, including Visa, Mastercard, American Express, and Discover. Payment processing is handled securely through Stripe’s PCI DSS compliant infrastructure.
Yes, payment security is ensured through Stripe’s PCI DSS compliant platform. Card details are never stored in Valiyou’s database or displayed in full. Only the last 4 digits appear for identification, and all sensitive information is securely managed by Stripe.
Click “Manage Payment Methods” to open the Stripe Customer Portal. If you have multiple cards, you can set a different card as the default payment method for future subscription charges. The default card is marked with a blue “Default” badge.
Yes, in the Stripe Customer Portal accessed via the “Manage Payment Methods” button, you can remove old or expired payment methods. Ensure you have at least one active payment method for your subscription before removing cards.
Update your payment method before expiration by clicking “Manage Payment Methods” and either updating the existing card’s expiration date or adding a new card. This prevents payment failures and subscription interruptions when renewal charges are attempted.
Payment failures can occur due to insufficient funds, expired cards, bank blocks, or incorrect billing details. Contact your bank to authorize Stripe payments, verify your billing address matches your bank records, and ensure your card hasn’t expired.
Access the Stripe Customer Portal via “Manage Payment Methods” and update the expiration date for your existing card. Some banks automatically update card information with Stripe, but manually updating ensures no payment disruptions.
Currently, your default payment method is used for all Valiyou subscription charges, including base plans, add-ons, seats, and one-time purchases. Set your preferred card as the default in the Stripe Customer Portal.
Invoice PDFs downloaded from the Invoices tab show the payment method used for each transaction, displaying the card brand and last 4 digits. This helps you track which card was charged for specific billing periods.