Your Profile & Account Settings
Looking for more advanced features? For complete documentation including Security, Linked
Accounts, and Account Deletion, see Platform → User Profile.
Accessing Your Profile
Click on your avatar in the top right corner of any page, then select “Profile” from the dropdown menu.Profile Avatar
Your avatar appears throughout the platform — in the top navigation bar, team member lists, audit logs, and collaboration features.
Upload Your Avatar
1
Open Profile
Click your current avatar (or initials placeholder) → Profile
2
Click on Avatar
Click the large circular avatar in the Profile Avatar section
3
Choose File
Select a photo from your computer (JPG, PNG, GIF, WebP under 5MB)
4
Crop Photo
Use the crop tool to frame your photo:
- Drag to reposition
- Scroll to zoom in/out
- Click Crop when ready
Personal Information
Update Your Name
Your display name appears in team lists, audit logs, and system notifications.%20(1).png?fit=max&auto=format&n=B6R7ZK2w8E_YZTfR&q=85&s=1323196c990483fcd75d083fe412944c)
1
Open Profile
Click your avatar → Profile
2
Edit Name
Update the Name field under Personal Information
3
Save
Click Save Personal Info button
Update Your Email
Your email is used for login, notifications, and password resets.1
Open Profile
Click your avatar → Profile
2
Edit Email
Update the Email Address field
3
Verify
Check your inbox and click the verification link
Change Language
Choose between English and Dansk (Danish) for all UI text, date formatting, and system emails.1
Open Profile
Click your avatar → Profile
2
Select Language
Choose English or Dansk from the dropdown
3
Save
Click Save Personal Info — the interface updates immediately
Advanced Profile Features
For complete documentation on advanced profile features, see Platform → User Profile:Linked Accounts
Connect multiple sign-in methods (Google, Microsoft, LinkedIn)
Security
Change your password and manage security settings
Account Deletion
Learn about the account deletion process and 30-day grace period
Troubleshooting
Solutions for common profile issues
Quick Troubleshooting
Avatar Not Updating
If your avatar doesn’t update after upload:- Check file size - Must be under 5MB
- Check file format - Use JPG, PNG, GIF, or WebP
- Refresh the page - Click your avatar in the top bar to see the update
- Clear browser cache - If you still see the old avatar
Email Verification Not Received
If you don’t receive the email verification:- Check spam folder - Verification emails may be filtered
- Wait a few minutes - Email delivery can be delayed
- Check email address - Make sure it’s typed correctly
- Contact support - Email support@valiyou.com for help
Frequently Asked Questions
What image formats are supported for profile avatars?
What image formats are supported for profile avatars?
Valiyou supports JPG, PNG, GIF, and WebP formats for profile avatars. Your image file must be under 5MB in size. For best results, use a square image with at least 400x400 pixels resolution. The platform automatically optimizes your image for display across different screen sizes and devices while maintaining quality.
Can I use the same account across multiple organizations?
Can I use the same account across multiple organizations?
Yes, a single Valiyou account can belong to multiple organizations simultaneously. Each
organization maintains separate data, permissions, and billing. You can switch between
organizations using the organization selector in the top navigation bar. Your profile information
(name, avatar, email) remains consistent across all organizations, but your permissions and roles
are organization-specific.
How do I change my password?
How do I change my password?
To change your password, navigate to your profile page and scroll to the Security section.
Click “Change Password,” enter your current password for verification, then provide and confirm
your new password. Your new password must meet security requirements including minimum length and
complexity. For complete password management instructions, see the User Profile
Security documentation.
What happens when I change my email address?
What happens when I change my email address?
Changing your email address affects all organizations you belong to, as it’s your universal login
credential. After updating your email, you’ll receive a verification link at the new address. You
must verify the new email before it becomes active. Once verified, you’ll be logged out
automatically and must log in using your new email address. All notifications and password reset
emails will be sent to the new address.
Can I link multiple login methods to my account?
Can I link multiple login methods to my account?
Yes, Valiyou allows you to link multiple authentication methods including Google, Microsoft,
LinkedIn, and Salesforce to a single account. This provides flexibility in how you sign in and
adds a backup login method if one provider is unavailable. Manage linked accounts from your
profile’s Linked Accounts section. See Linked Accounts
documentation for detailed instructions.
Does changing my language preference affect my team members?
Does changing my language preference affect my team members?
No, language preferences are user-specific and don’t affect other team members. When you select
English or Dansk (Danish), it only changes the interface language for your account. Each team
member can independently choose their preferred language. This ensures international teams can
collaborate effectively with each member using their preferred language.
How do I remove my profile avatar?
How do I remove my profile avatar?
To remove your profile avatar, click on your avatar in the top right corner, select Profile,
then click the large avatar image in the Profile Avatar section. You’ll see an option to “Remove
current photo” which will revert your avatar to your initials displayed in a colored circle. You
can upload a new avatar at any time using the same process.
Can I recover my account if I forget my password?
Can I recover my account if I forget my password?
Yes, use the “Forgot Password” link on the login page. Enter your email address and you’ll receive
password reset instructions. Click the link in the email to create a new password. The reset link
expires after 24 hours for security. If you’ve linked alternative login methods (Google,
Microsoft, etc.), you can also sign in using those providers without needing your password.
Why is my avatar showing as initials instead of my photo?
Why is my avatar showing as initials instead of my photo?
If you haven’t uploaded a custom avatar, Valiyou automatically displays your initials in a colored
circle as a placeholder. This ensures all users have a visible identifier in team lists and
collaboration features. To replace the initials with a photo, simply upload an avatar following
the steps in the Profile Avatar section above.
How do I permanently delete my Valiyou account?
How do I permanently delete my Valiyou account?
Account deletion is available in the Danger Zone section of your profile settings. Before deleting, consider that this action is permanent after a 30-day grace period and will remove you from all organizations. If you’re the sole owner of any organizations, you must transfer ownership or delete those organizations first. For complete deletion instructions and important considerations, see Account Deletion documentation.
Next Steps
Organization Settings
Configure your organization’s basic settings
Invite Team Members
Add your team to start collaborating
Complete Profile Guide
Explore all profile features in detail